How does Premium Credit identify a Vulnerable Customer?

All our colleagues are trained to identify signs where customers potentially need additional support. They are also trained to assist in dealing with information disclosures, using development tools from The Money advice Trust and Royal College of Psychiatrists. This training is provided for all new starters and yearly for existing employees.

In addition, all customers have access to our Help Centre from the start of their journey, where they can register their need for additional support. This is noted on customer’s Credit Agreement(s) and our colleagues have access to these notes to support any interaction with our customers. They can also call Premium Credit on 0344 736 9820 to discuss this further.