Queries

I’ve cancelled my direct debit mandate. Will it cancel my agreement?

Cancelling a Direct Debit will not always cancel a credit agreement and may result in a default charge for missed payments. Read more...

Why have I got a default letter? I’ve cancelled my agreement.

Sometimes a default letter is sent before we receive a request to cancel an agreement. If you would like to confirm that the agreement is cancelled please Read more...

I cancelled my policy some weeks ago so why are you sending me default letters?

Sometimes a default letter is sent before we receive a request to cancel an agreement. If you would like to confirm that the agreement is canceled then Read more...