How do I make a complaint?

If you have a complaint, please call us on 0344 736 0047 or email qualitycontrol@pcl.co.uk . Alternatively you can write to us at: Quality Control, Premium Credit Limited, Ermyn House, Ermyn Way, Leatherhead, Surrey, KT22 8UX. We have procedures in place to handle your complaint fairly and quickly.

If after receiving our final response you are not satisfied with the outcome and you are not a business you can write to the Financial Ombudsman, the Alternative Dispute Resolution (ADR) Scheme for Premium Credit at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR. If you are a business you may still have the right to complain to the Financial Ombudsman Service, please see their website for more details: http://financial-ombudsman.org.uk/

Alternatively if you are a consumer (an individual who purchased the service for personal use) you can access the European Online Dispute Resolution (ODR) platform that allows consumers to submit their complaint to a central site, which will forward it to the appropriate dispute resolution service. For Premium Credit this is the Financial Ombudsman Service, who you can access directly on the details above or you can access the ODR platform by visiting: http://ec.europa.eu/consumers/odr/