Missed Payment

What happens if I miss a payment?

If your payment should reject at your bank, we will normally reapply to your account between 6-10 working days later along with any applicable late Read more...

Why have I been charged a default charge?

A default charge is applied every time a scheduled payment is either rejected by Direct Debit, or is not made by the agreed payment date. Read more...

If I miss a payment will it affect my credit rating?

We report any missed payments to Equifax, a credit reference agency (CRA). This may affect a customer's credit rating if they miss a payment. Read more...

Can the default charge be added to the next payment?

The default charge becomes due once the default occurs, and this needs to be paid at the same time as the defaulted payment. Read more...