What happens if I miss a payment?

If your payment should reject at your bank, we will normally reapply to your account between 6-10 working days later along with any applicable late payment fee. If our second attempt should also reject, you will need to contact us to arrange a card payment for your arrears. We will write to you to advise when payment of your arrears is required by to avoid cancellation of your agreement. Should you fail to pay your arrears in time we will cancel your credit agreement with us. This may mean that your broker will cancel your policy or service. If your payment should reject due to an issue with your Direct Debit Mandate, we may not reapply for payment. In this instance we will write to you requesting you contact us to make payment for your arrears and rectify the issue. Our letter will confirm when this action is required by.