Payment Query

Can I pay my account off in full?

If you would like to pay the full amount owing on your agreement you can call us directly on 0344 736 0539 and we will debit the amount by card payment Read more...

Can you delay the direct debit with the bank?

Here at Premium Credit we are required to advise your bank 3 working days in advance of a payment date. Once we have advised them of this we are unable to Read more...

You’ve told me my agreement is going to be cancelled – can I still make a payment?

Please contact us directly on 0344 736 0539 as soon as possible, to discuss your options for making a payment.   Read more...

Can I delay my payment?

If you are unable to make a payment on your scheduled payment date, please call us on 0344 736 0539 to discuss your options.   Read more...

Has my payment cleared?

As it takes 3 working days for the bank to confirm to us that your payment has cleared or declined, we will not know the outcome of the attempt at payment Read more...

Why hasn’t my first payment been collected?

The first payment date may have been delayed due to the agreement being setup later than expected.  Your first payment  will be shown in your Read more...