Fees

What is the facility fee?

A facility fee is a fee that is applied for setting up the credit agreement. This is a one off fee which is collected with your first payment. Read more...

Why have I been charged a default charge?

A default charge is applied every time a scheduled payment is either rejected by Direct Debit, or is not made by the agreed payment date. Read more...

Can the default charge be added to the next payment?

The default charge becomes due once the default occurs, and this needs to be paid at the same time as the defaulted payment. Read more...

Why have I been charged a fee for changing my agreement?

When there is a change made to the amounts that we are due to debit, there would be a transaction fee applied. This is outlined in Section B of the credit Read more...

Why have you charged a fee for making a change to my policy?

When there is a change made to the amounts that we are due to debit, there would be a transaction fee applied to some changes on the agreement. This is Read more...