I’ve cancelled my direct debit mandate. Will it cancel my agreement?

If your Direct Debit mandate is cancelled and as a result you miss a payment, this will set a cancellation date on your agreement. If you do not make up the missed payment by this date, or if you do not set up a new Direct Debit mandate, the agreement will cancel.


Still have a question?

  • For any queries regarding your credit agreement please call us on 0344 736 9836*

When calling us:

  • Please have your Credit Agreement reference number (which starts with a D) to hand, so that we can help you as quickly as possible.
    • Your Credit Agreement reference number can be found on your welcome letter as well as on your online account.

*Telephone lines are open Monday to Friday from 8am to 6pm (excluding bank holidays)


Please note:

We are only able to discuss information pertaining to your credit agreement.  For any queries relating directly to your insurance policy or other service, please contact your service provider directly. 


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