What can I do if my Credit Agreement is going to cancel before I can make a payment?

We are unable to extend the cancellation date in these circumstances. Please contact your service provider to discuss your payments further. 

You can find the name of your service provider on the first page of our welcome letters and emails, and on your Premium Credit online account.

To find your service provider's contact details, simply enter the letters only from the last 3 characters of your Premium Credit reference number into the search bar below and then click SEARCH

For example if your reference is:

D123456ABC - just enter ABC

D123456K12 - just enter K

If an error message is displayed, then please complete our Contact Form and we will send you the details.


Still have a question?

  • For any queries regarding your credit agreement, please email us and one of our team will respond. 
  • For any urgent queries regarding your credit agreement please call us on 0344 736 9836*.

When calling us:

  • Please have your Credit Agreement reference number (which starts with a D) to hand, so that we can help you as quickly as possible.
    • Your Credit Agreement reference number can be found on your welcome letter as well as on your online account.

*Telephone lines are open Monday to Friday from 8am to 6pm (excluding bank holidays)


Please note:

We are only able to discuss information pertaining to your credit agreement.  For any queries relating directly to your insurance policy or other service, please contact your service provider directly. 


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