How long does it take to receive my refund?

If Premium Credit have been asked by your service provider to refund a payment back to you, this will be issued in 3-5 working days.

 

Still have a question?

  • For any queries regarding your credit agreement, please email us and one of our team will respond. 
  • For any urgent queries regarding your credit agreement please call us on 0344 736 9836*.

When calling us:

  • Please have your Credit Agreement reference number (which starts with a D) to hand, so that we can help you as quickly as possible.
    • Your Credit Agreement reference number can be found on your welcome letter as well as on your online account.

*Telephone lines are open Monday to Friday from 8am to 6pm (excluding bank holidays)

 

Please note:

We are only able to discuss information pertaining to your credit agreement.  For any queries relating directly to your insurance policy or other service, please contact your service provider directly. 

 

Helpful Information: