How do I change my address?

If you have a Premium Credit online account, you can change your address online. Simply Log in, select the agreement you wish to change, and select Change Address under Customer Details.

Retail customers can also change these details using our new mobile app. To download the app, please visit the relevant app store:

Android: Download our app from the Google Play Store

iOS: Download our app from the App Store

You will also need to contact your service provider to confirm your new details with them.

 

Still have a question?

  • For any queries regarding your credit agreement, please email us and one of our team will respond. 
  • For any urgent queries regarding your credit agreement please call us on 0344 736 9836*.

When calling us:

  • Please have your Credit Agreement reference number (which starts with a D) to hand, so that we can help you as quickly as possible.
    • Your Credit Agreement reference number can be found on your welcome letter as well as on your online account.

*Telephone lines are open Monday to Friday from 8am to 6pm (excluding bank holidays)

 

Please note:

We are only able to discuss information pertaining to your credit agreement.  For any queries relating directly to your insurance policy or other service, please contact your service provider directly. 

 

Helpful Information: