Making a payment

How do I make a missed payment?

To make a missed payment please use our secure online payment system You don’t need an online account to make a payment  - you’ Read more...

Can you delay the Direct Debit with the bank?

We are required to advise your bank 3 working days in advance of a payment date. Once we have advised the bank of this we are unable to stop the direct Read more...

Why are you collecting more than one payment?

If your service with your service provider started before your Credit Agreement with us, we may need to collect payments covering this period. This is why Read more...

Has my payment cleared?

If you would like to confirm the status of your payment, please contact your bank. It will take approximately 3 working days for your bank to confirm Read more...

Is there a charge for credit cards?

We do not charge customers for making payments with a credit card. We accept all major debit and credit cards, with the exception of American Express. Read more...