Has my payment cleared?

If you would like to confirm the status of your payment, please contact your bank. It will take approximately 3 working days for your bank to confirm whether your payment has cleared or declined.

 

Still have a question?

  • For any queries regarding your credit agreement please call us using the call button at the bottom of this answer.

When calling us:

  • Please have your Credit Agreement reference number (which starts with a D) to hand, so that we can help you as quickly as possible.
    • Your Credit Agreement reference number can be found on your welcome letter as well as on your online account.

*Telephone lines are open Monday to Friday from 8am to 6pm (excluding bank holidays)

 

Please note:

We are only able to discuss information pertaining to your credit agreement.  For any queries relating directly to your insurance policy or other service, please contact your service provider directly. 

 

Helpful Information: