How do I make a missed payment?

To make a missed payment please use our secure online payment system

You don’t need an online account to make a payment  - you’ll just need to enter your Credit reference number that starts with D and can be found on your welcome letter or online account

Still Need Help?

You can also make a missed payment over the phone by using our automated payment system. Just call 0344 736 0340.

You’ll need:

    • Your credit reference number*
    • Your Date of Birth
    • Your Postcode
    • Sort code

*Credit reference numbers start with D and can be found on your welcome letter or online account.

Helpful Information: