How do I make a missed payment?

Make a missed payment online here

There are a few ways in which you can make a missed payment:

  • Download our mobile app and make a payment on the move (retail customers only)
  • Pay quickly and securely online
  • Call our automated payments system on 0344 736 9836.

Mobile App

Retail customers can now make payments on the move using our new mobile app. To download the app, please visit the relevant app store:

Android: Download our app from the Google Play Store.

iOS: Download our app from the App Store.

For help with making a payment using our mobile app, visit How do I make a payment on the app?


If you do not have an online account, you can still make a missed payment through our new and improved customer portal. Firstly, select Make a Payment, then follow the steps. You will need to provide your Date of Birth (for security) and your payment details. 

On your Premium Credit online account you will see a summary of your Credit Agreement(s). If there is an outstanding payment, this will be shown at the top of your Agreements page. To make a missed payment, simply select Make Payment and follow the steps.

To see what else you can do online, visit Online Account Features.

Call our Automated Payments System

Alternatively you can pay by phone by calling our automated payments system on 0344 736 9836. You will need the following 3 pieces of information:

  1. Your credit reference number (beginning with a D)
  2. Your bank account number
  3. Your bank's sort code


Still have a question?

  • For any queries regarding your credit agreement please call us on 0344 736 9836*

When calling us:

  • Please have your Credit Agreement reference number (which starts with a D) to hand, so that we can help you as quickly as possible.
    • Your Credit Agreement reference number can be found on your welcome letter as well as on your online account.

*Telephone lines are open Monday to Friday from 8am to 6pm (excluding bank holidays)


Please note:

We are only able to discuss information pertaining to your credit agreement.  For any queries relating directly to your insurance policy or other service, please contact your service provider directly. 


Helpful Information: