How do I make a missed payment?

There are a number of ways in which you can make a missed payment:

  • Download our mobile app and make a payment on the move.
  • Pay quickly and securely online (even if you are not registered).
  • Call our automated payments system on 0344 736 9836.

Mobile App

You can now make payments on the move using our new mobile app. To download the app, visit the relevant app store:

Android: Download our app from the Google Play Store.

iOS: Download our app from the App Store.

For help with making a payment using our mobile app, visit How do I make a payment on the app?

Online (Not Registered)

If you do not have an online account, you can still make a missed payment through our new and improved customer portal. Firstly, select Make a Payment.


Enter your 10-character Premium Credit reference number and follow the steps. You will need to provide your Date of Birth (for security) and your payment details. 

Online (Registered)

On your Premium Credit online account you will see a summary of your Credit Agreement(s). If there is an outstanding payment, this will be shown at the top of your Agreements page.

To make a missed payment, simply select Make Payment and follow the steps.

To see what else you can do online, visit Online Account Features.

Call our Automated Payments System

Alternatively you can pay by phone by calling 0344 736 9836. You will need the following 3 pieces of information:

  1. Your credit reference number (beginning with a D or C)
  2. Your bank account number
  3. Your bank's sort code

Our opening hours are:

Monday - Friday: 8am - 6pm (excluding bank holidays)