How do I make a missed payment without registering?

If you do not have an online account, you can still make a missed payment through our new and improved customer portal. Firstly, select Make a Payment.


Enter your 10-character Premium Credit reference number and follow the steps. You will need to provide your Date of Birth (for security) and your payment details. 


Still have a question?

  • For any queries regarding your credit agreement please call us using the call button at the bottom of this answer*.

When calling us:

  • Please have your Credit Agreement reference number (which starts with a D) to hand, so that we can help you as quickly as possible.
    • Your Credit Agreement reference number can be found on your welcome letter as well as on your online account.

*Telephone lines are open Monday to Friday from 8am to 6pm (excluding bank holidays)


Please note:

We are only able to discuss information pertaining to your credit agreement.  For any queries relating directly to your insurance policy or other service, please contact your service provider directly. 


Helpful Information: