What are your charges?

If you miss a payment, fail to return your signed Credit Agreement in a timely manner, or wish to change your monthly payment date, we will charge you for this.

Our charges are set out in Schedule B of the Credit Agreement; a summary is provided below:

Charges

Amount

Explanation

Default Charge

 £27.50

This covers the additional costs we incur when you miss a payment such as reapplication of the Direct Debit.

If you are having trouble making your monthly payments, please let us know.

You may also want to speak to an independent organisation for free and impartial advice:

Step Change: www.stepchange.org

Citizens Advice: www.citizensadvice.org.uk

Credit Agreement Reminder Charge

£10.00

To avoid this charge, please return your signed Credit Agreement within 27 days of our welcome letter.

You can sign online at: https://digital.premiumcredit.com/

For help with signing, see How do I sign my Credit Agreement?

Change Monthly Payment Date Charge

£5.00

We charge you for changing your monthly payment date. This covers the additional cost for amending a payment date.

This will be collected alongside your next monthly Direct Debit.

 

Still have a question?

  • For any queries regarding your credit agreement, please email us and one of our team will respond. 
  • For any urgent queries regarding your credit agreement please call us on 0344 736 9836*.

When calling us:

  • Please have your Credit Agreement reference number (which starts with a D) to hand, so that we can help you as quickly as possible.
    • Your Credit Agreement reference number can be found on your welcome letter as well as on your online account.

*Telephone lines are open Monday to Friday from 8am to 6pm (excluding bank holidays)

 

Please note:

We are only able to discuss information pertaining to your credit agreement.  For any queries relating directly to your insurance policy or other service, please contact your service provider directly. 

 

Helpful Information: