Why have my payments changed?

We would have been asked by your service provider to adjust your monthly payments. This may have been as a result of changes made to your underlying service. 

If you would like to check the reason for the change, please contact your service provider directly.

To find your service provider's contact details, simply enter the letters only from the last 3 characters of your Premium Credit reference number into the search bar below and then click SEARCH

For example if your reference is:

D123456ABC - just enter ABC

D123456K12 - just enter K

 

Still have a question?

  • For any queries regarding your credit agreement please call us using the call button at the bottom of this answer.

When calling us:

  • Please have your Credit Agreement reference number (which starts with a D) to hand, so that we can help you as quickly as possible.
    • Your Credit Agreement reference number can be found on your welcome letter as well as on your online account.

*Telephone lines are open Monday to Friday from 8am to 6pm (excluding bank holidays)

 

Please note:

We are only able to discuss information pertaining to your credit agreement.  For any queries relating directly to your insurance policy or other service, please contact your service provider directly. 

 

Helpful Information: