I’ve been declined credit elsewhere because of the record you share. How can I remove it or amend it?

If you believe we incorrectly reported missed payments on your credit file, we can investigate & if appropriate we can amend or delete the data we shared.

If you did miss payment(s) and we reported them on your credit file, will be unable to amend your credit file. However, if you make the necessary payments to clear any missed payments this will be reflected in the next update of your credit file information.


Still have a question?

  • For any queries regarding your credit agreement please call us using the call button at the bottom of this answer*.

When calling us:

  • Please have your Credit Agreement reference number (which starts with a D) to hand, so that we can help you as quickly as possible.
    • Your Credit Agreement reference number can be found on your welcome letter as well as on your online account.

*Telephone lines are open Monday to Friday from 8am to 6pm (excluding bank holidays)


Please note:

We are only able to discuss information pertaining to your credit agreement.  For any queries relating directly to your insurance policy or other service, please contact your service provider directly. 


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