My reference number isn’t recognised.

Your reference number will start with a 'C' or 'D' and can be found in your welcome letter.  

Please ensure that the reference number used is in the same format stated in the welcome letter or any other correspondence sent to you.

 

Still have a question?

  • For any queries regarding your credit agreement please call us using the call button at the bottom of this answer*.

When calling us:

  • Please have your Credit Agreement reference number (which starts with a D) to hand, so that we can help you as quickly as possible.
    • Your Credit Agreement reference number can be found on your welcome letter as well as on your online account.

*Telephone lines are open Monday to Friday from 8am to 6pm (excluding bank holidays)

 

Please note:

We are only able to discuss information pertaining to your credit agreement.  For any queries relating directly to your insurance policy or other service, please contact your service provider directly. 

 

Helpful Information: