I'd like some additional support

What additional support is available to me?

We have a number of ways, in which we can provide additional support including (but not limited to) the following;  Documentation provided in a Read more...

Can I register for additional support?

Yes, please complete our contact form.  Alternatively, please call 0344 736 9820 and we will be happy to take the necessary details over Read more...

Can I designate a friend to be able to discuss my account on my behalf?

Yes, please complete our contact form provide us with the details of your Third-Party delegate. Read more...

What is a Vulnerable Customer?

We are aligned with the FCA’s definition, namely:  “A vulnerable consumer to be someone who, due to their personal circumstances, is Read more...

How does Premium Credit identify a Vulnerable Customer?

All our colleagues are trained to identify signs where customers potentially need additional support. They are also trained to assist in dealing with Read more...