Renewal Queries

My reference number isn’t recognised.

Your reference number will start with a 'C' or 'D' and can be found in your welcome letter.   Please ensure that the Read more...

Do I have to sign an agreement if I signed last year?

As we are a separate company to your service provider, we are required to send you a new copy of the Credit Agreement each year to make you aware of any Read more...

Why have you renewed my finance?

We will renew the finance for your service only if you or your service provider tell us to. If we renew the finance, then we will write to you to confirm. Read more...

Why am I paying more for my renewal?

The renewal amount is set by your service provider. Please speak to your service provider directly to discuss the cost of your renewal. You can find Read more...

I think I am due a refund following my renewal.

We are not authorised to process refunds of collected payments unless instructed to do so by your service provider, or where there has been a payment Read more...