I think I am due a refund following my renewal.

We are not authorised to process refunds of collected payments unless instructed to do so by your service provider, or where there has been a payment error by us.

If you believe that a refund may be due, please contact your service provider.

You can find the name of your service provider on the first page of our welcome letters and emails, and on your Premium Credit online account.

To find your service provider's contact details, simply enter the letters only from the last 3 characters of your Premium Credit reference number into the search bar below and then click SEARCH

For example if your reference is:

D123456ABC - just enter ABC

D123456K12 - just enter K

 

Still have a question?

  • Due to the Coronavirus (COVID-19) pandemic we are experiencing exceptionally high call volumes into our call centre.  We are doing our very best to answer calls as quickly as possible and as you to bear with us whilst we do so.  Alternatively, you can contact us online by completing our contact form.  We will respond as soon as we can and thank you for your patience.

 

Please note:

We are only able to discuss information pertaining to your credit agreement.  For any queries relating directly to your insurance policy or other service, please contact your service provider directly. 

 

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