Why is my agreement on hold?

A credit agreement will be put on hold if Premium Credit is clarifying some aspect of the payment. This could be for various reasons and the 'on hold' status can last up to 7 days, although this does not preclude further periods of 'on hold'.

If you would like to contact us please fill in our contact form and we will get back to you as soon as we can.


Please note:

We are only able to discuss information pertaining to your credit agreement.  For any queries relating directly to your insurance policy or other service, please contact your service provider directly. 


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