My Credit Report

Why does Premium Credit appear on my Credit Report?

As the finance provider of your Credit Agreement, we share loan details with our chosen Credit Reference Agency as part of our commitment to responsible Read more...

What do the letters and numbers on my credit report under the status field mean?

The status field shows the payment status of your account. The statuses can be described as follows: 0: Up to date. An account where all expected Read more...

Why doesn’t my agreement appear on my credit file?

The credit agreement will not show on your credit file whilst the agreement is in "Cooling off" period. We only share data on customers Read more...

I’ve paid the missed payment, why is my credit record still showing ‘1’ down?

We only report once a month & the update will be reflected on the next monthly upload to the Credit Reference Agency If you would like to contact us Read more...

How do I contact the Data Protection Officer (DPO)?

To make a request for information or to enquire about the Data Protection Act, contact: The Data Protection Officer Premium Credit Limited, Ermyn House, Read more...

Can I request a manual update to my credit file?

Only in urgent cases and where there has been a Premium Credit Ltd error.   If you would like to contact us please fill in our contact Read more...

Where is my data stored?

Your data is stored on Premium Credit Ltd.’s secure servers & the secure servers of the Credit Reference Agency that we use. If you would like Read more...

If an agreement is not taken up (NTU), do you still share my data with Equifax?

It depends if we have previously reported on that Credit Agreement. If no prior reporting has happened, then we would not share data with Equifax. If we Read more...

I’ve been declined credit elsewhere because of the record you share. How can I remove it or amend it?

If you believe we incorrectly reported missed payments on your credit file, we can investigate & if appropriate we can amend or delete the data we Read more...

Are you going to share missed payments?

Yes, we will share with the Credit Reference Agency when a payment has been missed.   Still have a question? If you would like to contact us Read more...

How do I make a request for information or enquire about the Data Protection Act?

To make a request for information or to enquire about the Data Protection Act, contact: The Data Protection Officer Premium Credit Limited, Ermyn House, Read more...

Who are Equifax?

Equifax is a Credit Reference Agency. Premium Credit Ltd. use Equifax’s data and services for both credit assessment purposes and Anti-Money Read more...

Why do we need to share data with a Credit Reference Agency?

We are sharing data with our chosen Credit Reference Agency as part of our commitment to responsible lending. If you would like to contact us please  Read more...

You are sharing my old address/incorrect name/etc

We can amend our records with your personal information and this will be updated with the next submission to the Credit Reference Agency. You will also Read more...

I corrected my agreement information already, when will it be updated to my credit record?

This will be corrected in our monthly upload to our Credit Reference Agency. If you would like to contact us please fill in our contact form and Read more...

What impact will there be to my credit file by sharing my data with Equifax?

Other lenders may use the information we share with Equifax as part of their own credit assessment process. If you would like to contact us please  Read more...

The information Premium Credit shared with Equifax doesn’t match the information I provided. How can this be resolved?

Your details may have been updated/changed since we last sent a report to Equifax. If this is the case, then your details will be updated on the next Read more...

Can I view the data you shared with Equifax?

As a customer, you can get a copy of your credit report by signing up to Equifax or another Credit Reference Agency. Within the report, you will see that Read more...

I think you have submitted my personal information incorrectly, how can I correct it?

If you provide the correct information we can correct this for you. If you would like to contact us please fill in our contact form and we will Read more...

I’ve raised an indemnity claim; how will that impact my credit score?

It may have a negative impact on your credit score. If you would like to contact us please fill in our contact form and we will get back to you Read more...

My service provider set up the Credit Agreement earlier than I was asking them to. Will that impact my credit score?

If payments are successfully paid on the arranged payment date, your credit score will not be adversely affected. If you would like to contact us Read more...

When do we share data with Equifax?

We share data once a month with the Credit Reference Agency (Equifax). If you would like to contact us please fill in our contact form and we Read more...

Why do you share my credit data?

Sharing of customer data is part of our commitment to responsible lending practices. If you would like to contact us please fill in our contact Read more...

Why are we changing our process with sharing data now?

PCL has made a commitment to the Financial Conduct Authority (FCA) to improve our measures of customer affordability. This forms part of our overall Read more...

What are we changing about sharing customer data to Credit Reference Agencies (CRA)?

The change is that we are accessing other lenders data on our customers held by the CRA and we will in turn share back how the customers payments perform Read more...

How do we share data with Equifax?

We share data by secure monthly uploads direct to the Credit Reference Agency (Equifax). If you would like to contact us please fill in our contact Read more...

Do you have required consent/notification for data sharing?

We confirm within the Terms & Conditions of the Credit Agreement that we may share your data with a Credit Reference Agency.   Still have a Read more...

I’m concerned about Equifax data breach.

Premium Credit have performed a thorough review of the Equifax data breach prior to sharing customer information and are confident that our information is Read more...

Are you going to share data under the Producer name, or Premium Credit Ltd.’s name?

It would be shared under Premium Credit Ltd.’s name, so it will be Premium Credit that will be the name showing on the your credit file. Read more...

I didn’t authorise you to share my data.

We are only required to notify you of data sharing and this is held within the terms & conditions of the Credit Agreement. If you would like to Read more...

What data do we share with Equifax?

We share details of our customers loans, such as customer’s name, the loan amount and monthly instalments. In addition to the customers payment Read more...