I’ve been declined credit elsewhere because of the record you share. How can I remove it or amend it?

If you believe we incorrectly reported missed payments on your credit file, we can investigate & if appropriate we can amend or delete the data we shared.

If you did miss payment(s) and we reported them on your credit file, will be unable to amend your credit file. However, if you make the necessary payments to clear any missed payments this will be reflected in the next update of your credit file information.


Still have a question?

  • Due to the Coronavirus (COVID-19) pandemic we are experiencing exceptionally high call volumes into our call centre.  We are doing our very best to answer calls as quickly as possible and as you to bear with us whilst we do so.  Alternatively, you can contact us online by completing our contact form.  We will respond as soon as we can and thank you for your patience.


Please note:

We are only able to discuss information pertaining to your credit agreement.  For any queries relating directly to your insurance policy or other service, please contact your service provider directly. 


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