My reference number isn’t recognised.

Your reference number will start with a 'C' or 'D' and can be found in your welcome letter.  

Please ensure that the reference number used is in the same format stated in the welcome letter or any other correspondence sent to you.

 

Still have a question?

  • Due to the Coronavirus (COVID-19) pandemic we are experiencing exceptionally high call volumes into our call centre.  We are doing our very best to answer calls as quickly as possible and as you to bear with us whilst we do so.  Alternatively, you can contact us online by completing our contact form.  We will respond as soon as we can and thank you for your patience.

 

Please note:

We are only able to discuss information pertaining to your credit agreement.  For any queries relating directly to your insurance policy or other service, please contact your service provider directly. 

 

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